How to Use the Online Bill Payment Service
Account Registration
The first step to taking advantage of the online bill payment service is to register your account. To do this, click the View/Pay My Bill link. This brings you to the Account Login page. You will need to refer to information on your latest water bill in order to complete the signup process. Simply click "Register now!" to begin the account registration process. Required fields are denoted by double asterisks. Once you have complete the account registration form, press submit to create your account.
My Account
Once you login, you will see the My Account page. From this page, you can view a number of things including:
Service Locations
You can view your account number, service ID(s), service address(es), and the amount(s) due. From here, you can view each individual location by clicking "View" next to the amount due for each location. You can also choose to pay one or multiple balances by selecting the checkbox next to the locations you would like to pay and clicking "Pay Selected Bill(s)".
Account Settings
Here you can edit the information which you entered when registering your account.
Viewing Your Bill
Click "View" next to the location for which you would like to view the current bill. This will display the account number, service address, mailing address, due date, past due balance, and total due. From this screen, you can also pay this individual bill and view account history for this location. To return to the multiple services view, click "My Account" at the top of this page.
Paying Your Bill
1. From the My Account page, you can choose to pay one or multiple balances by selecting the checkbox(es) next to the location(s) you would like to pay and then click "Pay Selected Bill(s)".
2. Note the total amount due.
3. Choose a payment method and press Next.
Pay with Debit/Credit Card
1. Enter the information required and double check all information to ensure a successful transaction.
2. Press Submit Transaction to submit the information. (WARNING! Only click this button once to avoid multiple charges! The transaction may take several minutes to complete.)
3. Once the payment is complete, you will see the Thank You screen confirming that your payment was made. You can then click My Account to view the current status of your payment. You will notice that the bill icon below Pay Bill has now been replaced with the status of your payment. Immediately following your payment submission, your status will read "Pending".
4. Once the payment has been processed and posted, the Pay Bill area, including the "Pending" status, will be removed. However if you paid an amount less than that which is due, once the "Pending" status is removed, this link will remain active so that the remaining charges can be paid.
Frequently Asked Questions
Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.
Q. Is e-Bill secure?
A. There are several methods used to ensure that your e-Bill account information is secure:
Sign-in ID and Password:
Your username and password are unique identifiers that only you know. As long as your username and password isnt shared with anyone, no one can sign in as you.
SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.
Q. Are checks accepted for payment?
A. Yes, we accept checks as payment. Please sign up at our office for recurring ACH payments.
Q. What if Ive received a disconnection notice or have been disconnected?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. Whom do I contact if I have questions about my e-Bill?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. What do I do if I paid my bill with e-Bill, but it still shows owing online?
A. Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Q. How do I update my email address or other personal information?
A. This information can be updated online via the My Account page. In the Account Settings section, click Edit Profile to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.
